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Customer Services Representative

Reed Business Support
Job LocationElland
EducationNot Mentioned
Salary22,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

I am currently recruiting for a Customer Services Representative to work at a leading Energy Provider based in Elland. This is a Hybrid role requiring office presence from Monday to Wednesday and the rest from home.The key to this organisations global success is the staff they employ, why not join and be part of this journeyThey are looking for people who thrive in speaking to others and providing a leading service to the customers!Sounds like you Then read on. This is a great opportunity for someone with a passion for Customer Service and is looking to join a fun and fast paced workplace where they are professional and promote collaborative working.As a Customer Services Representative your key duties will include:

  • You will be responsible for liaising with clients to assist in any queries relating to the running of their energy contracts, both professionally and accurately.
  • In order to do this, you will be responsible for liaising with energy suppliers & distribution network operators to ensure queries are resolved quickly and efficiently.
  • You will ensure all requests are dealt with in a timely manner and in line with company guidelines.
  • You will be responsible for liaising with other teams within the business to keep them fully updated on any issues which may affect their work
  • Provide general administrative support to the office & carry out any other reasonable duties as required by the company
  • Continuously strive to increase market knowledge by reviewing Market & Industry intel and other updates communicated to the business
  • Submit weekly reports and planners to the Client Services Manager
  • Demonstrate awareness of internal processes and provide suggestions for process improvement
  • Provide reception cover as and when required
  • Participate in on-going training and development, regular performance reviews and monthly one to ones.
As the successful Customer Services Representative, you will have the following skills and experience:
  • Good Microsoft Office skills
  • Strong problem solving skills
  • The ability to work well under pressure
  • Excellent organisation & attention to detail
  • Be effective at working as part of a team
  • Excellent communication skills, both written & verbal
The hours of work are Monday to Friday - 9AM - 5PM, NO weekends or late shifts involved!Does all this sounds great, then what is in it for you
  • An attractive salary of £22,000!
  • Ad-hoc attractive incentive schemes on a monthly basis
  • 25 days holiday + bank holidays
  • Contributory pension scheme
  • Career progression opportunities
Please register your interest today by applying for the chance of an immediate interview!

APPLY NOW

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