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Customer Experience Co-ordinator

Glassolutions
Job LocationElland
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The RoleCustomer Experience Co-ordinatorCompany - GlassolutionsHere at Saint-Gobain Glassolutions we have an exciting opportunity for a Customer Experience Coordinator to join our team. This role would be perfect for someone with a customer experience background, either face-to-face or via telephone/email, who is wantingto join a fast-paced, customer-centric business. Good administration and organisational skills are essential, as well as a keen eye for detail and the ability to develop rapport with customers to provide consistently excellent service. No prior experienceof the glass industry is required: full product training will be provided.The role itself is very varied - no two days at Glassolutions are the same. Duties include, but are not limited to:

  • Order and estimation entry
  • Resolving customer queries
  • Professionally handling customer complaints and service failings
  • Updating client records and databases
  • Supporting the Area Sales Managers and other internal stakeholders with queries and technical support
Is this role right for meFirst and foremost, we always want to recruit talented people that align well with our culture and way of working; all we ask is that you are keen to learn, customer focused and thrive working within a supportive and tightknit team! A great Customer ExperienceCo-ordinator at Glassolutions will put the customer first, demonstrating a solution-orientated mind-set and seeking to build a solid relationship with every customer. They will have proficient IT skills, including experience in Microsoft applications, andwill be comfortable dealing with customer queries both over the telephone and via email.RequirementsN/ALegal StatementWHO ARE WEWe are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else thatmakes you, you!We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more. So, we are on a mission to makeSaint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexiblerequirement or need that you may have for this role. We cant guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

Keyskills :
RetailSalesCustomerServiceMerchanting

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