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Database Operations Manager - Philanthropy and Alumni Relations

Michael Page Marketing
Job LocationEgham
EducationNot Mentioned
Salary£39,000 - £46,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Database Operations Manager has primary responsibility for providing strategic oversight and operational management of the Universitys alumni and supporter database, to support fundraising & alumni engagement goals. The post holder will ensure the integrityand optimal use of the database, while also supporting data analysis, reporting, and the development of processes that enhance donor and alumni relations activity.Client DetailsMy client is ranked in the top 30 of all UK universities. Through world-class research that expands minds and changes lives, they inspire individuals to succeed academically, socially and personally.Description

  • Oversee the daily operation of the database, ensuring accuracy, efficiency, and compliance with data policies.
  • Ensure the integrity and security of data, including regular audits, clean-up, and adherence to data protection regulations.
  • Work closely with the team, and other relevant departments to understand and fulfil their data requirements. Develop and implement solution focused database strategies to support the broader goals of the Philanthropy and Alumni Relations team.
  • Facilitate the integration of the system with other software and systems used across the University, enhancing data flow and utility across platforms. Champion collaborative working with key teams across the University to manage appropriate user accessto the alumni and supporter database.
  • Design, generate, and maintain reports, dashboards, and data analytics to inform decision-making. track performance metrics and philanthropic project spend. Communicate insights and data-driven recommendations to stakeholders and executive leadership tosupport strategic objectives.
  • Manage and deliver gift administration and processing including gift entry onto the system, gift reconciliation, ongoing gift balance updates (in collaboration with Finance) and Gift Aid claims.
  • Implement data enrichment services and tools to maintain a robust and comprehensive database that supports fundraising and engagement activities.
  • Develop and enforce quality control measures to ensure high-quality data entry and maintenance.
  • Control and monitor user access to the database, ensuring appropriate levels of access are maintained, necessary training is completed and data security is not compromised.
  • Manage the implementation of new database functionalities, system upgrades, and process changes, minimizing disruption to operations.
ProfileDemonstrable experience of managing a CRM systemProven track record of overseeing database operationsAbility to design, generate, and maintain reports and dashboards, with strong analytical skillsStrong IT skills, with a good understanding of database architectureExperience of managing budgetsAbility to use and analyse internal and external resources, including data, to validate an idea and /or provide evidence for a case for support Excellent communication skills Understanding of data protection laws (such as GDPR and PECR) and their application to data management, fundraising and engagementKnowledge of fundraising regulations and their application to gift processing Prior experience working within the higher education sector, particularly within alumni relations and philanthropy.Experience with project management, including the implementation of new systems or processes.Experience developing and delivering training programs for database users.Ability to contribute to strategic planning and policy development within a complex organizational structure.Interest in and ability to identify and implement emerging technologies and innovations in database management.Understanding of international giving and tax-efficient donation processing.Experience with sector benchmarking activities, such as CASE Insights on Philanthropy.Job Offer£39,000 - £46,000

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Database Operations Manager - Philanthropy and Alumni Relations

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