Claims Handler / Motor Insurance Customer Service Advisor

Job Description

Motor Insurance Claims Handler / Customer Service Advisor who has strong customer service and computer skills is required for Broker Direct plc based on the outskirts of Bolton, Greater Manchester.Ideally candidates will have experience of handling First Notification or Third Party claims, although Trainee level applicants with office-based customer service experience will be considered.SALARY: Up to £22,000 per annum (depending on experience) + BenefitsLOCATION: Egerton, Bolton, Greater ManchesterJOB TYPE: Full-Time, PermanentWORKING HOURS: 35 Hours per Week, Monday to Friday, 9am - 5pmJOB OVERVIEWWe have a fantastic new job opportunity for a Motor Insurance Claims Handler / Customer Service Advisorwho has strong customer service and computer skills.As the Motor Insurance Claims Handler / Customer Service Advisor you will act as point of contact for Policyholders and Brokers, managing a varied caseload of claims via telephone and written correspondence.The Motor Insurance Claims Handler / Customer Service Advisor will have experience of handling First Notification or Third Party claims, although Trainee level applicants with office-based customer service experience will be considered.If you are seeking a new challenge with a forward-thinking company that will fully support your career progression and reward your achievements, this could be exactly what you are looking for!ABOUT BROKER DIRECT PLCBroker Direct Plc was established in 1997 with a unique proposition: the establishment of a general insurance management operation for brokers, majority owned by brokers.Our mission is to delight brokers and their clients with our service whilst also delivering excellent results to our insurer partners.Broker Direct now employs over 150 staff; we are located in Bolton. As a growing business we have added more companies and services to the Broker Direct Group, so we can support our brokers in many areas of their business.APPLY TODAYIf this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.DUTIESYour duties as a Motor Insurance Claims Handler / Customer Service Advisor will include:

• Handle First Notification Motor Claims

• Manage a varied caseload of claims via telephone and written correspondence

• Effectively prioritise own claims portfolio and team responsibilities

• Act as point of contact for Policyholders and Brokers

• Identify and refer fraudulent activity and any questionable underwriting

• Deliver a consistently outstanding level of service to all parties involved

• Adhere to company and regulatory policies and guidelines at all times

CANDIDATE REQUIREMENTS

• Strong customer service and computer skills

• Minimum 5 GCSE passes at Grade C or above (or equivalent) including English and Maths

• Applicants must have previous motor claims experience for a higher end of the salary

• Trainee level applicants with office-based customer service experience will be considered

• CII Certificate or willing to work towards this (supported by the company)

COMPANY BENEFITS

• 21 days holiday rising to 28 days with length of service + Bank Holidays
• Birthday day off and up today off for Christmas shopping
• Contributory Pension Scheme
• Sports and Social activities
• Discounted Products and Services
• Annual Appraisal and Salary Review
• Support with industry-relevant qualifications
• Free on-site parking
• Casual Dress Code

NO AGENCIES PLEASEHOW TO APPLYTo be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.JOB REF: AWDO-P8684This job is being advertised by AWD online on behalf of Broker Direct Plc