Revenue Protection Officer Edinburgh

Job Description

A bit about the roleLocation:Edinburgh/Falkirk areaHours: 45 hours per week, flexible working required to meet business requirementsThe role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers;You will be responsible for making the installation safe andwill workwith the relevantsupplier to agree what further action is to be taken.You will be required to collect evidence and provide all required information to the client to enable any further actions to be taken.Additionally, a Revenue Protection Officer may alsoinclude debt recovery work, ranging from initial visits to resolve the account to executing rights of entry Warrants and carrying out the metering work to either install a SMART Paygo meter or to de-energise/disconnectthe supply.Salary:Up to £32k Per Annum plus excellent benefits24k non-technical / 28k SinglePhase Elec only / 29k Three Phase Elec only/ 29k Gas only / 30k Large Power Elec /32k Dual + 3kAnnual Retention Bonus.A bit about the companyM Group Services Energy Retail Division is proud to be one of the UKs largest utilities support organisationsand were still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer serviceand expertise.We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remainat the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.Key Responsibilities

• Help create a leading health and safety culture for the Revenue Protection Unit and SEEKA
• Ensure safety first approach for themselves, their colleagues, and our customers
• Visit Customer premises to investigate suspected instances of abstraction of electric/theft of gas
• Establish facts and show resilience in circumstances where deception may exist
• Visit Customer premises to support debt recovery activities
• Deliver customer service skillsprofessional, upholding SEEKAs brand image, showing empathy
• Negotiation outcomes, with ability to communicate the process to the customer
• Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
• Represent SEEKA as a professional witness in Court
• Presenting facts clearly and with confidence
• Proactively manage relationships between SEEKA, other industry organisations and local authorities
• Day to day relationship with Revenue Protection Support Teams

What youll bring to the role

• Understanding and experience of the energy industry from a technical and commercial perspective.
• Understanding of the supply licence conditions relevant to theft of energy.
• The ability to identify theft of gas and abstraction of electricity situations
• The ability to communicate effectively at differing levels.
• Strategic thinking and decision making
• Impact and influencing skills
• Effective networking
• Stakeholder management
• Effective decision making
• Strong planning and organisational skills
• Communication
• Conflict Handling Skills
• Negotiation Skills
• Interrogation skills to establish facts
• Report writing skills
• Full UK Driving Licence
• Dual Fuel Metering qualifications and experience (desirable)

What we offer

• 20 days holiday + 8 days bank holidays
• Pension Scheme
• Life Assurance
• Access to My Rewards which provides amazing reductions on 1000s of purchases including Mobile Phone, Utility bill & top retail brand discounts. Heres a few so you can see the type of savings you can make:
  • Up to 7% discounts on major supermarkets
  • Up to 52% on Cinema tickets
  • Up to 33% on holidays and travel
  • Up to 10% on restaurants and takeaways
  • Up to 25% off gym membership
• Access to our Employee Assistance Programme
• Recommend a Friend and Earn scheme
• Reward & Recognition Scheme
• Opportunities to progress in a successful company
• Fully expensed work vehicle and PPE

At Morrison Data Services we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.