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Team Manager - Customer Service Delivery

Business Stream
Job LocationEdinburgh
EducationNot Mentioned
Salary£32,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

This role offers a salary up to £32,000 including an up to 20% bonus, pension plan, employee discounts and flexible benefits; plus 31 days annual leave and six bank holidays.Hours - 37 hours per week, Monday to Friday.About the roleAs a Team Manager within the Customer Services function, you will create, lead and manage a highly motivated and engaged team with the desire and ability to deliver excellence in customer experience. The ideal candidate will be able to effectively and efficientlymanage the end to end colleague journey for your team. This will include: recruitment, performance management, development and coaching, engagement and succession planning of your direct reports, ensuring they meet customer expectations and support the deliveryof the overarching business objectives and Key Performance Indicators (KPIs).In addition, you will be required to develop and maintain a level of subject matter expertise in order to support complex issues and escalations from your team members. You will work flexibly to expand and develop your skills and knowledge as part of yourcontinuous professional development.About youWe’re looking for a colleague who has:-

  • Proven ability of leading successful teams in a customer services orientated organisation either face to face or telephony based
  • An ability to communicate a clear understanding of team priorities and business goals and how to deliver these whilst inspiring others.
  • Strong evidence of being able to adapt a managerial style to get the best from individual team members and has managed poor performance, quality issues and customer escalations.
  • Evidence of supporting teams through periods of change by demonstrating advocacy over personal belief, demonstrating their ability to be flexible, adaptable and resilient.
  • Worked on successful initiatives that have driven team motivation and engagement within the workplace which has led to high levels of productivity and the achievement of targets in a timely manner.
  • A track record of implementing successful continuous improvement and change to benefit customers and colleagues
About usBusiness Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years experience of operating in a competitive water market - longer than any other retailer - were the chosenservice provider for businesses and organisations ranging from small corner shops to large industrial estates.Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.As a company, were forward-thinking, innovative, and passionate about making a positive difference to our customers, our people, local communities, and the environment. Find out more about how we’re Naturally different.We’re also passionate about providing a great place to work where our colleagues feel trusted, valued, supported and empowered, irrespective of their background or role. We’re committed to providing an inclusive workplace that welcomes and promotes diversityand provides equal opportunities for all.Life at Business Stream is fast-paced and exciting, where no two days are the same. Were looking to welcome exceptional people into our fantastic team so if youre ready to join us, wed love to hear from you.How do I applyIf you think this job is for you we would love to hear from you. Please hit the submit button and send us a copy of your up to date CV.The closing date for all applications is Friday 17 May 2024.Required skills
  • 1Management
  • 1Team Leadership

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