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Operations Change Analyst

eFinancialCareers
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Join us as an Operations Change Analyst

  • Take on a critical role defining and realising fantastic solutions, processes, benefits and new opportunities to deliver to our stakeholders
  • Youll be working in a forward-looking team and helping us to shape the future of our business
  • Its a great chance to hit the ground running and make a tangible impact through your work
What youll doYoull be part of our Agile Mission team and help build the operations that support NatWest Banking as a Service. To do this, youll work with our operations and risk teams and define operational processes to make sure that operations agents are trained andhave the tools needed to serve our customers. Alongside this, youll support the Operations Readiness team on discovery items and raise new tickets to create solutions to requirements. Youll also produce high quality and accurate operating procedures and process map documentation thatll be used by theoperations teams. Your top priorities will include:
  • Collating evidence to support regulatory rules mapping and raising new requirements where gaps are identified
  • Producing training documentation and FAQs to aid operation teams on new processes
  • Gathering feedback from the Operations function and ensuring improvements are made to new processes so theyre ready for the full customer launch
  • Working with our wider teams and stakeholders to find mitigations to any risks, issues and dependencies thatre identified
  • Preparing documentation for approval from the Operations and Risks functions and raising new risks, issues and non-compliance to regulations or policies
The skills youll needTo be successful in this role, youll need to have knowledge of at least one relevant operational area in either card operations, financial crime, payment operations, banking operations or lending. In addition, youll have a highly analytical mindset, great organisational skills and the ability to prioritise your work. Furthermore, youll need:
  • Knowledge of banking operational areas
  • Experience of process mapping and documentation creation in standard formats
  • Good attention to detail
  • A background of working in an Agile environment and an understanding of Jira and Confluence

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