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Network Operations Analyst

eFinancialCareers
Job LocationEdinburgh
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Additional Job Description Join us as a Network Operations Analyst

  • Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
  • Youll be supporting the platforms operational stability and technology performance, including maintaining any systems utilities and tools provided by the platform
  • This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
  • This is an office based role in which youll be part of a team providing monitoring and initial triage on our global estate, so youll need to be flexible to help us cover a 24×7 shift pattern
What youll doAs a Network Operations Analyst , youll be providing input to and supporting the teams activities to make sure that the platform integrity is maintained in line with technical roadmaps. Youll own and escalate operational incidents, and collaborate with operationalsupport teams, Service Delivery, and Recovery Management through to incident resolution. Youll also be supporting the delivery of a robust production management service for relevant infrastructure platforms while supporting change demands from domains orcentres of excellence. In addition, youll be contributing to the delivery of customer outcomes, innovation, and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes. Your role will involve:
  • Supporting the delivery of a robust production management service for relevant infrastructure platforms
  • Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
  • Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
  • Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
  • Building relationships with platform, domain and relevant cross-domain stakeholders
  • Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations
The skills youll needTo succeed in this role, youll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. Ideally, youll have experience of monitoring and troubleshooting network technologiessuch as Cisco, Fortinet, F5, Cisco Voice, cloud technologies, or software defined networking technologies. Well also look to you to demonstrate:
  • Experience of working in an NOC, global service desk, or similar operations team
  • The ability to manage incidents and fulfil service requests, with experience of working with monitoring toolsets such as SolarWinds, PRTG and LogicMonitor
  • A CCNA level accreditation or equivalent hands on experience
  • Technical knowledge, including platform, technology, products and domains
  • Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment

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