Modern Workplace ServiceNow Technical Lead - Service Transformation Lab

Job Description

End Date Friday 10 November 2023 Salary Range £78,634 - £92,510 We support agile working – click here for more information on agile working options.Agile Working Options Hybrid Working Job Description Summary As below Job DescriptionJOB TITLE: ServiceNow Technical Lead - Service Transformation LabSALARY: £78,634–£92,510LOCATION(S): Edinburgh or LeedsHOURS: Full TimeWORKING PATTERN: Hybrid, 40% (or two days) in an office siteAbout this opportunityWe’re (Modern Workplace Service Operations team) looking for a ServiceNow Technical Lead within the Service Transformation Lab, responsible for IT@LBG (the colleague-facing side of ServiceNow ITSM) and the associated colleague journeys and the Service Desksupport journeys.The delivery of colleague centric solutions is crucial as were laser-focussed on providing a compelling experience for every colleague.Working with the Head of Modern Workplace Service Operations, youll help to form the backlog of work, taking input from investment initiatives, internal service improvements and inbound work from other Platforms to deliver an ambitious and exciting ColleagueIT Support Strategy within the ServiceNow ITSM platform.What the role involves…

• You’ll be responsible for requirements analysis, process/technical design and delivery of change aligned to the Colleague IT Support Strategy and Investment Management backed initiatives.
• Mentoring the developer community as well as getting involved in the delivery of the more technical requirements.
• You will work with LBG ServiceNow Centre of Excellence & innovation to collaborate and deliver a world class colleague IT user experience.
• Management of four Feature Teams, rolling up their backlogs to yours
• You will build and maintain strong relationships with internal teams and third-party vendors.
• Working with the Head of Function to set the vision for the team for 2024 and beyond!

About usWe’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, andthrive.Modern Workplace are charged with making LBG a cool place to work, wherever you work, by connecting colleagues with the latest technology and tools and providing a first-class user experience for IT help and support.What you’ll need (essential)

• Experience of leading teams using Agile/Scrum methodologies, driving forward a clear product vision; shape and manage product backlogs with a focus on achieving agreed outcomes and deliverables.
• Highly experienced working with ServiceNow ITSM modules, including Employee Centre, Service Catalogue, Knowledge Management, Virtual Agent and Performance Analytics.
• A proven track record of embracing what ServiceNow as a platform offers through family upgrades and building these enhancements into the product roadmap.
• Significant experience of agile development within the ServiceNow platform. Ideally using ServiceNow SAFe (desirable)
• Experience in implementing new processes/ways of working.
• Experience working with technical and cross-functional teams to deliver change.
• Experience tackling complex problems and breaking them out into a roadmap of viable solutions.
• Experience of crafting a phenomenal team environment that attracts and retains talent.
• Experience of financial planning and cost control: a track record of delivering within budget and using resources effectively
• Strong influencing skills to achieve alignment up, down and across the organisation.
• Strong on dependency management and effective resolution

About working for usOur focus is to ensure were inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups.We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.At Lloyds Banking Group, were driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us youll have a key role to play in shaping the financialservices of the future, whilst the scale and reach of our Group means youll have many opportunities to learn, grow and develop.We keep your data safe. So, well only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. Well alwaysexplain what we need and why, with any request coming from a trusted Lloyds Banking Group person.Were focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunityto make a real difference.