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IT Support Apprentice

QA Ltd
Job LocationEdinburgh
EducationNot Mentioned
Salary£20,800 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you looking to develop a career in IT Do you want to start an apprenticeship with a company with a keen interest in supporting apprentices Do you want an opportunity to continue your learning and development with progression routesWho you’ll be working for:Our client is a leading global investor. They manage and advise on assets of US $311 billion for a global client base of pension plans, public funds, insurance companies, banks, wealth managers, family offices and foundations. They are an international business:1,200 employees work from 13 locations across Europe, the Americas and Asia.Responsibilities:

  • Deliver a professional support experience to system users in the Europe and North America
  • Provide technical assistance, guidance and training to system users, resolving problems and answering queries
  • Monitor systems, creating periodic and ad-hoc reporting and contribute to Release Management and Quality Assurance by testing before and after code releases
  • Assist with testing and deployment of fixes
  • Creation and maintenance of procedures and knowledge base articles/solutions
  • Preparation of application administration documents, end-user documentation, and/or application training to end-users
  • Attend and take notes at meetings to track topics discussed and actions agreed on
Desirable skills:
  • Strong analytical problem-solving skills, technical experience troubleshooting hardware, software, phones, games, networks, databases, or other complex systems
  • Strong organisational skills, be able to prioritise, and to use your initiative
  • Ability to contribute to team projects in close partnership with a senior analyst
  • Good communication skills and experience with Microsoft Office software
Desired qualifications:A technical qualification in IT, computing, engineering, or similarSalary:£20,800 per annumWorking week:40 hours per week, Monday to Friday 9am – 5pm or 3pm – 11pm, with 30 minutes lunch break. This a hybrid role, with two days a week in the office, and 3 remote days.Benefits:
  • Discretionary annual bonus
  • Company pension
  • Life insurance (4x Salary)
  • Salary sacrifice schemes
  • ITIL foundation training
  • Access to ‘Talent Marketplace’; work on projects in the wider business
  • A 2-year contract with a chance to secure a permanent Junior Analyst role in either Service Delivery or Application Support on completion of the apprenticeship or within the wider organisation as opportunities arise
Future prospects:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Important information:This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in,help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications yougain and how they align in particular to your day to day role.On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

APPLY NOW

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