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German or French speaking Customer Service Advisor

The Language Business
Job LocationEdinburgh
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

We have a fantastic new job opportunity for a German or French speaking Customer Service Advisor to join an international eCommerce company in central Edinburgh.Location of the jobHybrid role - Edinburgh office + remote work available after 6 months probation (3 days in office, 2 days remote)Language requirements for the jobFluency in either German OR French is essentialCompany backgroundOur client is an international eCommerce company. Job responsibilities of the German or French speaking Customer Service AdvisorAs German or French speaking Customer Service Advisor, you will be part of their international customer services team, supporting German or French speaking clients with a range of online queries, from bookings and orders to general questions. You role will typically include the following duties and responsibilities:

  • Serve clients in the contact centre on different products and answer questions on their bookings
  • Solve problems for clients via Call, Chat and Email
  • Handle customer problems with empathy and patience in a goal-driven environment
  • Work as part of a high-performing team, supporting and helping colleagues when required
  • Attend regular team huddles
  • Keep up-to-date with latest promotions and initiatives
  • Read, understand and follow the Company Policies and Procedures
  • Assist in ad hoc assigned projects.
The successful candidate background
  • Fluency in either French OR German is essential
  • Call centre / customer services work experience is essential
  • Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills
  • Proficient typing abilities
  • Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes
  • Ability to listen and build rapport quickly
  • Enthusiastic yet conscientious and diligent approach to work
  • Completer-finisher with a good attention to detail
Salary, benefits and working hours£24,000 . Benefits include: 32 days holidays (including 8 bank holidays), Market competitive compensation package and monthly performance bonus plan that rewards your contribution to the team, An Employee referral program that rewards you for inviting friendsto come to work with us, Annual travel benefit, Employee well-being program, discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program and many more!Working hours Monday to Friday - 9.00 am - 5.00 pm. Hybrid role, ideally Tuesday & Thursday in the office, other days remoteTo apply for this exciting opportunity, please send your CV to us today!Contact: Jonathan Grimes

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