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French Speaking Customer Advisor

Manpower
Job LocationEdinburgh
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Manpower UK are recruiting on behalf of our global Travel client for a French Speaking Customer Advisor. This is a great time to join a rapidly expanding company who can offer excellent training and career progression.Key Roles and Responsibilities

  • Serve clients in our energetic contact centre on different products and answer questions on their bookings;
  • Solve problems for clients via Call and Email;
  • Handle customer problems with empathy and patience in a goal-driven environment;
  • Establishing and maintaining relationships with various stakeholders, including colleagues from local and international offices, vendors, and airlines;
  • Work as part of a high-performing team, supporting and helping colleagues when required;
  • Attend regular team huddles;
  • Keep up-to-date with latest promotions and initiatives;
  • Read, understand and follow the Company Policies and Procedures;
  • Assist in ad hoc assigned projects.
Qualifications
  • At least 2 years of call centre experience;
  • Strong communication skills, must be fluent or proficient in English and French written and spoken;
  • Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
  • Proficient typing abilities;
  • Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
  • Ability to listen and build rapport quickly;
  • Enthusiastic yet conscientious and diligent approach to work;
  • Completer-finisher with a good attention to detail.
Please forward your CV in the first instance.

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