Financial Planning Administrator

Job Description

investment vehicles, the use of bonds onshore and offshore; life and other protection policies; retirement income planning; pensions, etc. Responsibilities

• Adherence to the Financial Planning internal process and procedures. Including the referral procedure & in-house specialists
• Understanding and knowledge of the client databases and external contact procedures
• Updating and inputting client data ensuring accuracy of addresses, contact details etc.to ensure records are accurate
• Onboarding of new clients, including setting up online access for clients, processing Letters of Authority and ensuring receipt of required information including transfer paperwork, chasing updates on new business applications both internally and with externalproviders
• Setting up all payments for ISAs, SIPPs, etc.
• Claiming funds for fees
• Review daily mail and team mailbox
• Closure of existing clients, chasing up updates for closures
• Maintain and adhere to back-office procedures including client take-on procedure, client report production, financial planning process, valuations and advice procedures
• Undertake any projects or longer-term responsibilities that are assigned
• Assist in providing guidance and training to less experienced team members
• Support a collegiate environment for the financial planning teams discussions and development of strategy
• Act in the best interest of clients ensuring the FCAs requirements and Company policies in relation to Treating Customers Fairly are adhered toThe above list is not exhaustive and additional duties will be allocated as appropriate by line manager

About The Candidate Skills

• Accuracy, thoroughness and attention to detail in order to maintain the highest levels of service
• Client focused, delivering a high standard of client service
• Systems learning skills to rapidly understand and use appropriate systems, including accurate inputting of detailed data across a number of different software packages
• Written skills, in order to clearly, concisely and thoroughly present information to clients and financial planners
• Numeracy skills in order to understand, process and check a range of data
• Telephone answering, rapport and relationship building skills in order to rapidly establish a high level of trust with the wealth managers and providers, to manage expectations, and to demonstrate a high level of ownership, competence, reliability and responsiveness
• Assertiveness and tenacity combined with diplomacy and sensitivity, to build and maintain good relationships with clients, financial planning directors and colleagues across the company. The ability to ensure that necessary actions are taken to serviceclients, whilst maintaining positive relationships externally and internally
• Flexibility and innovation to handle and support changing (and sometimes conflicting) needs and demands, and continually to improve working practices
• Resilience in order to manage conflicting priorities and demands, ambiguity and demanding workloads
• Personal development focus, taking responsibility for driving forward both personal and professional development in order to maximise effectiveness in this role

Qualifications/Experience

• Experience in areas relating to the IFA market, or from an IFA background
• Experience in the administration, research and advice across life, investment and pension products; pooled investment vehicles, the use of bonds, onshore and offshore, life and other protection plans; retirement income planning, specifically having hadexperience with:o Producing illustrationso Collating and preparation of applications formso New Business Processingo Procedure Writing
• Previous experience with XPlan and Lynx back-office systems would be advantageous
• Not essential, however having or working towards Financial Planning Administration/CII Qualifications would be advantageous
• Minimum 3 years experience within Financial Services Industry

Other Relevant Information

• Reports directly in the Client Services Team Leader
• Flexible attitude to working hourssometimes the workload will demand additional commitment outside the contractual hours
• Comply with the following at all times:1. FCA Rules and Principles2. FCA Statements of Principle for Approved Persons3. Compliance Manual4. Subscribe to 7IMs Mission and Tenets and Treating Customers Fairly (TCF) initiatives.

About The Company The 7 in 7IM refers to the seven original founders of the business. Back in 2002, they couldnt find a firm they trusted to manage their families money properlybig banks seemed impersonal and greedy, while most boutiques lacked the necessary investmentprocess and structure. They started the kind of organisation theyd like to invest with themselves. Their aim was to deliver steady returns over the long term, while keeping an eye on risk, using the best technology. They wanted everyone to have access to the kind of service and expertise that institutional investors would expect. Weve evolved since then. In 2015 Caledonia Investments joined us as a major shareholder. In 2018 we acquired Tcam Asset Management, a firm we felt closely aligned with our investment philosophies and multi-asset approach. In 2020 we continued our long-termgrowth strategy and acquired the award winning London based financial planning firm Partners Wealth Management (PWM). PWM will continue to operate as an independent company, retaining its brand, identity and leadership. Our team, our clients and our funds under management have grown steadily over the years. From our offices in London, Edinburgh and Jersey, more than 400 talented people manage over £19 billion for a range of clients, including individuals and families, financialadvisers, corporates, charities and trustees. We still follow our founders plan and aim to get the simple things right all wrapped up with real, honest, human servicethats what sets us apart from everyone else.