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Eco Coordinator

Utilita Energy Ltd
Job LocationEdinburgh
EducationNot Mentioned
Salary£19,000 - £20,000 per annum, negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

UtilitaECO Team CoordinatorAt Utilita we believe in enabling people to be the best that they can be. Our determination to succeed is achieved by us working together with a common goal: to service our customers in the best possible way and challenge the status quo.So how do we do that

  • By using innovative technology. Our award-winning App, My Utilita, is one of the top three of its kind on Google Play, and our continued focus on using new technology is why Utilita is ranked third in the Southern Tech 100. Our regulator, OFGEM, has praised us for the technology we use to interact with our vulnerable customers.
  • We have a product to be proud of. Utilita were the first to install a SMART meter back in 2008. We currently have around 800,000 customers and we are going from strength to strength, diversifying our portfolio into other pay as you go offerings.
  • Making a difference for our customers. Every month Utilita gives customers the chance to win free energy and cash prizes through our customer Jackpot.
  • Making a difference to the community. As others move away from the high street, Utilita have opened several Retail Hubs across the country. Helping to integrate into the community by offering free use of community rooms and a local service.
    • In order to ensure we can do all of that, we provide:
  • A continuous development culture, through our leadership programmes, apprenticeships and learning platforms.
  • Employee engagement we appreciate our staff and want to know what they think. We were recently awarded 2 Stars by the Sunday Times 100 Best Companies to work for, a vote of confidence from our staff that we’re doing lots of things right.
  • We have a peer recognition scheme - the Great 8 - because we understand how good it feels to be valued and appreciated.
    • What part can you play in making a differenceThe Energy Company Obligation (ECO) scheme is a government incentive that helps peoples lower their home heating costs through energy efficiency measures. This role will play an integral part in what is a very exciting time at Utilita, The ECO Coordinator will drive this new department forward with the ability to support the full ECO process from start to finish.This role will allow you to speak with our valued customers as well as liaising with other integral areas of our business to make sure we offer a thorough service in relation to the ECO schemeWhat do we need from youThis role requires exceptional organisation and time management skills, making sure all aspects of the assessment criteria are covered. From assessing eligibility to bookings to maintaining relationships throughout the ECO journey we need a self-starter with the ability to use own initiative. Great attention to detail with excellent communication skills to demonstrate the ability to liaise with other departments while offering a consistent service to our customers.You should have the following:
  • Upto 2 Years’ experience in a Customer Service environment
  • Upto 2 Years’ experience of working within the Energy Industry
  • Intermediate Microsoft Excel skills
  • Intermediate Microsoft Word skills
  • A high level of verbal and written communication
  • Excellent level of quality assurance when dealing with written documentation
    • What can we give back in return
  • 25 days annual leave plus bank holidays.
  • The opportunity to win tickets to major outdoor events with Utilita Extra - when they are back up and running! Including, gigs and shows at the Utilita Newcastle and Birmingham arenas.
  • Discounted employee energy tariffs.
  • Death in service, twice annual salary
  • Utilita bonus scheme up to 22.5% of basic salary
  • We are a patron of the Princes Trust and offer all our staff a paid volunteering day every year plus various fun fund raisers.
  • A health care scheme that includes dental, eyecare, treatments and diagnostics health consultations.
  • Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
  • Access to hundreds of discounts including gym memberships, shops, restaurants, travel and accommodation.
    • Required skills
  • Energy
  • Coordinators

    • Keyskills :
    Energy Codinats

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