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Customer Service Adviser

Job LocationEdinburgh
EducationNot Mentioned
Salary£9.63 - £10.79 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

Futures Recruitment Services are currently recruiting for Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to scheme members.Nationwide remote working opportunities available to all applicants. As part of your day-to-day responsibilities, you will be communicating with customers through a combination of inbound/outbound phone calls and through email channels; ensuring all aspects of a customers pension enquiry are resolved.This role offers excellent training and professional development, a competitive salary, and favorable working hours, with no evenings or weekend work required.Key Responsibilities for the Customer Service Advisor role:

  • Exceeding customer expectations by delivering timely, accurate service in a professional manner.
  • Deliver efficient work practices by understanding the clients software and process.
  • Work as part of a team to contribute to a culture of a "great place to work".
  • Work within the company procedures to maintain a high level of trust
  • Meet or exceed all performance metrics as defined in your personal performance management plan
  • Skills and experience required for the Customer Service Advisor role:
  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • High level of interpersonal skills and an ability to communicate across the internal and external customer group
  • Skilled in listening and responding to a customer’s needs verbally and through the written word
  • Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
  • GCSE (or equivalent) in Maths and English
  • Previous experience in a contact center desirable
  • Call Kirsty to discuss in more detail Required skills
  • Advisor
  • Call Centre
  • Calls
  • Customer Complaints
  • Customer Service
  • Keyskills :
    Advis Call Centre Calls Customer Complaints Customer Service

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