Academy Operations Co-odinator - M&G Wealth Advice Academy

Job Description

At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision were looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliverresults and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: Academy Operations Co-ordinator Location: Home Based/ Remote We are looking to significantly grow our successful Financial Adviser Academy. We are looking for an exceptionally organised individual to help with our growth plans. If you have a passion in supporting the Academy by working with our team, internal stakeholders,and our Academy Advisers, then please take a look at this role. The Academy Operations Co-ordinator is responsible for the operational running and logistics of the M&G Wealth Advice Academy. The Academy is growing to support the growth ambitions of the M&G Wealth Advice Business. The Academy provides a route into FinancialAdvice for new entrants and a career change pathway for candidates already in the profession. Key responsibilities for this role:

• Manage and oversee the operations and logistics for the M&G Wealth Advice Academy and all candidates within it
• Managing multiple cohorts of joiners, taking them through the programme as planned and managing them to dates and expected graduation timelines.
• Ensure all Academy data is up to date and accurate.
• Develops relationships with all Trainees and support their end-to-end journey through all stages of the Academy.
• Oversee all exam arrangements for individuals and cohorts to keep the program on track
• Work alongside the Adviser onboarding team to support a great adviser onboarding experience
• Monitor the adherence of joiners to their contracts, applying clawbacks and offboarding any leavers from the Academy
• Answer queries from Academy advisers on operational and logistical matters
• Support the Head of Academy with the promotion of the Academy.
• Support the Academy Recruitment Managers with recruitment and screening of candidates.
• Support the Academy Training Managers with the training program development & organisation.
• Take all reasonable steps to ensure the timely and appropriate resolution of control weaknesses, issues and operational failures arising within the business
• Ensure actions, decisions and processes take account of risk appetite limits and the potential impact on the risk profile of the area
• Ensure effective systems of internal control to manage risks and maintain records reflecting compliance with regulatory requirements
• Manage the operational elements of working with all third parties, especially the Chartered Insurance Institute, third party training providers.

Key knowledge, skills and experience:

• Experience of managing a programme of activity and a large number of delegates similar to the Academy
• Understanding of the financial advice market, products and services
• Excellent communication skills
• Strong attention to detail
• Exceptional time management and organisation skills
• Financial Advice qualification would be an advantage

Work level: Experienced Colleague Recruiter: Phoebe Ewers Closing Date: 23rd February 2024 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity,age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.