Outbound Sales - 100% Remote Working

Job Description

Customer Sales Advisor Outbound (Remote)Location: Remote working, equipment will be providedSalary: £22,000 per year + Average OTE Bonus of £7,200 per annumContract Type: Permanent, Full TimeWho we are:We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors in a role that offers great work life balanceplus a flexible and engaging onboarding experience.The role you’ll do:As a Customer Sales Advisor in our busy Outbound department, you’ll get in touch with customers to make sure their appliances are protected. Day-to-day, you’ll:

• Outbound call to a variety of people, existing, lapsed and new customers, you can be expected to do outbound of 150 calls a day
• Use your brilliant sales and communication skills to upsell products
• Provide peace of mind by finding the right solution for every customer.
• Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:In a 2-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.You’ll work on a shift pattern where you’ll enjoy weekends off (Monday - Thursday: 10:30 - 19:00; Friday: 9:00-17:30).Working from home on a remote basis.You will receive two 15mins breaks plus 30mins for lunch per shift.We’ll provide all the equipment you need, but you must have broadband access.The experience and skills you need:

• A solid background in targeted sales or customer service
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills - you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Annual leave - 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
• Health cash plan - employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme - matched employer contributions up to 5% of basic salary
• Life assurance - employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance - access to savings and borrowing through payroll
• Car Leasing - access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans - interest free loans to help spread the cost of annual travel tickets
• Cycle to Work - tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing - discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand - Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme - specialist advice and support on issues such as finance, relationships, illness and family issues
• Free protection plan - one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts - access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers