ICT Technician (Education)

Job Description

Our Client is a Leading Provider of IT-Managed Services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contractwins, and a number of new build school projects in the pipeline they are looking to hire an ICT Technician.The ICT Technician will be responsible for providing 1st and 2nd line on-site technical support to a designated school, ensuring the ICT needs of the school are met in relation to teaching, learning and administration. As an ICT Technician, you are to supportthe delivery of technical services, provide a senior technical role, and maintain reliable IT services for Managed Service customers.You will be working in an Innovative Learning Environment with our client looking for candidates that want to contribute to an organization and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges andbe accountable for your results.Responsibilities

• Ensure Managed Service Schools infrastructure is operating smoothly
• Standardising school setups including Veeam, SCCM, Aruba, Password Policies etc.
• Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM)
• Assist in technical audit reviews for new clients and existing where required
• Provide technical assistance/information as requested in order to provide quotes for new equipment/projects
• Create and maintain documentation such as SoW, Disaster Recovery plans, etc.
• Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc.
• Monitor skill levels of onsite technicians
• Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job
• Oversee implementation of new software and hardware
• Liaise with 3rd party service or software providers
• Attend review meetings as required
• Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required
• Attend School Health and Safety, Safeguarding, and Security training and adhere to procedures and provide report anything that is cause for concern to the school contact and Service Manager
• Assist with general helpdesk role when required

Skills and Experience

• Experience in an educational environment
• Microsoft Desktop Operating Systems
• Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity
• Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy
• Microsoft Office 365, Azure, and Exchange
• Active Directory & Group Policy
• SCCM/MDT/WDS
• Backup/Restore such as Veeam B&R including cloud
• Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting and proxy authentication
• Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues

Location: East Sussex, EnglandSalary: £22,000 - £35,000 PAStatus: Full-Time, PermanentBenefits: 23 days holidays, holiday buyback scheme, health, and life insurance, great pension, annual bonus, paid overtime, paid training and development, and more!Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects. Please forward CV details for immediate consideration and interview.

Keyskills :
Active DirectoryICTMicrosoft OfficePoliciesiSCSI