Membership Services Administrator

Job Location	East Molesey
Education	Not Mentioned
Salary	24,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time

Job Description

Membership Services Administrator Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.Departments: Marketing & MembershipHome Palace: Hampton Court PalaceStatus: Temporary/SeasonalSalary: Circa £24,000 Pro RataDays/Hours of work: Full time, 36 hours per week, MondayFriday, 3 x 6 month contracts availableAbout the roleWe are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.As a charitable organisation, our members are essential to our growth and to achieving our strategy. In these roles, youll be providing excellent customer service to our members over the phone and by email to ensure they can make the most of their membership.You will also support the Member Services team with essential processes, such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings.About youYou will have experience of providing excellent customer service with a desire to improve satisfaction scores, as well as administrative experience in an office environment. Experience in a membership, heritage, or charity organisation would be advantageous,as would experience using ticketing or CRM databases. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.HRP Benefits include:

Enhanced holiday entitlement
Generous Employers Pension Contributions (up to 11%)
Annual Pay reviews & Bonuses
Critical Illness Cover & Life Assurance
Family-friendly policies and benefits
Staff discounts and membership to all palaces

Please note that interviews will be in-person at Hampton Court Palace, the week of 24th April 2023.Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.You may have experience of the following: Office Manager, Assistant Administrator, Customer Service, General Office Assistant, Membership Administration, Marketing Assistant, Member Services Administrator, Market Research, Marketing Administration, MemberServices Administrator, Customer Service Executive, Administration Assistant, Member Services Coordinator, Professional Body, etc.REF-204 475

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