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Scheduling & Planning Analyst

Job LocationEast Midlands
EducationNot Mentioned
Salary28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CCP has passionately supported candidates with customer contact job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when theyre looking for talented, culturally aligned people to join theirbusiness.We are delighted to be supporting our client, a sizeable and well-known financial services business as they seek to recruit 3 x Scheduling & Planning Analysts to join their fast-paced, growing function.You will form part of an 8-strong resource planning team and will take responsibility for mid-term scheduling (5-6 weeks) of a 450FTE, multi-site, multi-channel contact centre operation.The contact centre is operational from 0800 - 2000, however, you will only be required to work core business hours (0900 - 1700).To be considered for this role you MUST:

  • Have previous contact centre scheduling experience
  • Be able to produce detailed analysis on future plans to senior leaders
  • Possess the ability to thrive within a dynamic and fast-paced environment
  • Ideally have experience of IEX (WFM), although consideration may be given to experience of other WFM platforms
  • Be flexible to work equally well within a team or independent setting as required
  • Have an inclusive, collaborative mentality
Please ONLY apply for this role if you meet the above criteria.

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