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Telephone Support Coordinator

Venn Group
Job LocationEaling
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , part-time

Job Description

Telephone Support CoordinatorPosition: Telephone Support CoordinatorBefriending ServicePeriod: 3 months (Temp to Perm)Hours: Part timeLocation: LondonThe Central Government team at Venn Group are urgently seeking an experienced Telephone Support Coordinator. This role is to promote the wellbeing of all older people and to empower them to achieve full quality of life.Responsibilities:

  • Identify and coordinate volunteer training sessions, to induct, build befriending skills and knowledge of local areas and activities and promote safeguarding awareness
  • Provide volunteer support sessions, offering on- going training and support ensuring that volunteers have an excellent volunteering experience
  • Develop and implement recognition structures for neighbourly connectors befriending volunteers, including certification, reflective learning opportunities and organising social events to recognise the input of all the befriending volunteers
  • Report any Health and Safety issues or concerns
  • Undertake other duties that may from time to time be reasonably required, e.g. attending community events, assisting with fundraising activities etc.
  • Make regular telephone calls, entering and updating database records, liaising with volunteers and clients
  • Regularly work with the Head of Services in developing the service including marketing and promotion, ensuring that it meets the needs of beneficiaries and provides a safe service for all
Essential Requirements:
  • Experience of coordinating a befriending service or similar service
  • Experience with working with and supporting older people
  • Competent use of MS Office (Word, PowerPoint, Excel and Email) and Database
If you feel you meet the above-mentioned criteria, please apply below!

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