Floating Support Worker

Job Description

We are Hestia. We make a difference. At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed toempower people to rebuild their lives and regain independence.The service you will work in….Ealing Older People Floating Support (EOPFS) provides support to service users in the community. We work with people with a wide range of long-term conditions and complex needs. We promote our service users independence whilst aiming to improve their wellbeingand supporting progress towards individual goals.A day in this role looks like….As a floating support workerat Hestia, you will play a crucial role in ourOlder People Service.Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.A day will never look the same and some of the things you can expect to do/be responsible for are:

• Empower a caseload of clients with a range needs and their carers to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as requiredin order to achieve this.
• Clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.
• Empower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals etc.
• Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities.
• Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures.
• Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained.

Why HestiaJoining Hestia means more than just a job; its an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will havethe chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

• Knowledge of issues affecting individuals with a range of mental health conditions including crisis management, how to communicate effectively with these individuals and how to support them with dignity and respect.
• Ability to work with people with a range of different support needs, aspirations for their future and associated risks.
• Demonstrable experience of working with individuals who have experienced mental health and/or dual diagnosis issues.
• Ability to work with people who have a range of long-term conditions, health and complex needs in a person-centred way.
• Ability to deliver high quality floating, outreach or accommodation based support services to people with a range of needs and risks.
• Good knowledge of welfare benefits and housing options and legislation related to statutory duty.
• Knowledge of health and safety relevant to role as a Floating Support Worker and working in Service Users homes.
• An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users independence around a range of areas.
• Good understanding of the range of issues, diagnoses and treatment relevant to the client group including mental health and substance misuse.
• Ability to travel across Ealing Hammersmith and Fulham with the willingness to work remotely and in the community, using mobile technology.
• Previous experience of using computer-based systems to accurately record work and client details.
• Good literacy and numeracy skills, able to produce clear written correspondence in hard copy or email.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.

Our commitment to Equality, Diversity, and InclusionOur services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities,talent and experiences, different people and communities bring to our organisation.We are a disability confident employer…Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimumcriteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.