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Customer Services Administrator - Temporary

Job LocationDrum Industrial Estate
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

I am currently looking for a Customer Services Administrator who will ensure the needs of the customer and wider business are fully met by fully supporting the Sales department in meeting demand and resolving customer queries. This role is a fixed term contract for 6 months, with possibility to become permanant. Reponsibilites:

  • Process and manage customer orders from receipt through to delivery
  • Proactively identify, overcome, or escalate any issues that may affect customer satisfaction
  • Positive and effective communication with internal and external customers
  • Prompt resolution of invoice queries
  • Maintain customer profiles to the agreed standard
  • Follow, review and improve upon department SOPs
Must have proven experience in a customer service role, excellent communication skills, competent with Microsoft packages and a good telephone mannerWorking Hours:Monday to Friday: 8.30 - 5pm33 days holiday including bank holidays (rotational)

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