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Customer Services Administrator (fixed term contract)

Job LocationDrum Industrial Estate
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time 6 months

Job Description

I have a great opportunity available for a Customer Services Administrator based in Chester - Le - Street. This role will ensure the needs of the customer and wider business are full met by supporting Sales department and resolving customer queries. This role is temporary for 6 months with the potential to go permanant. I am looking for someone that is easy going and confident.Key Responsibilities

  • Process and manage customer orders from receipt through to delivery
  • Proactively identify, overcome, or escalate any issues that may affect customer satisfaction
  • Positive and effective communication with internal and external customers
  • Obtain and maintain customer forecasts
  • Prompt resolution of invoice queries
  • Follow, review and improve upon department SOPs
  • High standard of product knowledge, materials, and their functionality
Essential Experience
  • Proven experience in a customer facing role
  • Excellent communication skills
  • Knowedge of Word and Excel
Working HoursMonday to Friday 8 - 5:30pm33 days holidays including bank holidays (rotational)

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