Customer Relationship Executive

Job Description

CUSTOMER RELATIONSHIP EXECUTIVEMONDAY - FRIDAYA thriving company within the banking sector is looking for a Customer Relationship Executive to join their fast-paced, exciting team. The company is one of the largest 250 companies listed on the London Stock Exchange. As a Customer Relationship Executive,you will be providing transactional account management support and guidance to dealer partners at every stage of their journey to build sustainable long-lasting relationships.BENEFITSAn extensive benefits package is offered by this company. Enjoy a great work-life balance with the option to purchase an additional five days annual leave, save for the future with their car salary sacrifice scheme, or gym membership discounts, and groupstakeholder pension plan. There are also lots of lifestyle and wellbeing benefits including life assurance, private healthcare, cycle to work scheme, and other healthcare packages too.RESPONSIBILITIES

• Supporting dealer partners with transactional business and commercial related queries and operational efficiencies
• Engaging with the sales account management team to optimise the dealer partner experience and commercial performance
• Utilising Salesforce (CRM) to enrich dealer partner data to support sales activities
• Supporting with dealer commission payments and any associated pricing queries
• Providing focused support for the dealer funding proposition
• Working effectively within a workflow management structure
• Managing the dealer onboarding process at 30-, 60- and 90-day stages
• Ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out
• Recording any Bwise incidents and Anti Money Laundering failings

REQUIRED SKILLS & EXPERIENCE

• Background in Account Management or Relationship Management
• Salesforce or other CRM system experience (preferred)
• Experience in analysing data
• Excellent communication and interpersonal skills
• Experience dealing with 3rd parties (preferred)

NEXT STEPSIf youre interested in becoming a Customer Relationship Executive, apply today with your current CV. Our team will review your application to see if its a match and get in touch to learn more about you. If you arent contacted within 7 days, please assumeyour application was not selected.Why wait Dont miss out!