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Customer Service Administrator

Staff 365 Recruitment Services
Job LocationDodworth
EducationNot Mentioned
Salary20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Customer Service AdvisorSalary: 20kHours: 8.30am to 4.30pmLocation: Barnsley S75Contract: Maternity leave cover until Sept 2022 but will lead to permanentOVERALL PURPOSE OF THE JOBEnsures proper flow of office procedures, and supports the Office Manager by carrying out common office duties. Maintains a positive and friendly company image by acting as the first line of contact to visitors, customers in person, online, and via telephoneKEY RESPONSIBILITIES

  1. To provide an accurate and consistent service to all departments related to role (including answering external calls within department expected KPI), completing all assigned tasks in a timely manner.
  2. To display excellent verbal and written communication skills, using understanding and compassion when communicating with resident and customers who may be distressed, hard of hearing or those whose first language is not English.
  3. To be confident in communicating through email and telephone and be able to deal with difficult situations calmly and sensitively.
  4. To develop and maintain strong, professional working relationships with other members of the team to ensure strong delivery of service.
  5. Screening phone calls, enquiries, and requests, and handling them when appropriate.
  6. To act as a role model at all times.
  7. Meeting and greeting visitors at all levels of seniority
  8. Manages outgoing post and records data on special deliveries
  9. To provide cover during times of staff shortage or absence to ensure provision of an effective service.
  10. To have clear understanding of the processes involved in the role, keeping abreast current Business Policies and procedures, and reporting these to the relevant person in times of failure.
  11. To maintain effective administration systems, making recommendations for improvement.
  12. To prioritise and organise own work load.
  13. To respond to enquiries from Customers/Residents in a timely and appropriate manner.
  14. Ensure that the office is maintained in a clean and tidy condition and that all areas including the reception, workstations, circulation routes, meeting room, stationary area etc. are kept in an organised manner.
  15. Work closely with Billings & Collections to ensure administration functions are covered.
  16. To provide ad hoc administrative support.
DAILY RESPONSIBILITIES
  1. Answering the telephone & dealing with any requests in a timely manner
  2. Inputting orders received from customers on a daily basis
  3. Schedule & confirm appointments
  4. Send Daily Courtesy Texts
  5. Arrange quotations for Customers
  6. Ensure all materials have been delivered on time to allow orders to be completed on-time
  7. Chase up quotation approvals with Customers
  8. Order relevant materials in order to complete jobs
  9. Request extensions when necessary to ensure orders area completed on time
Ensure required documentation and certifications are processed accuratelyStaf365 are an employment business and an equal opportunities employer.

Keyskills :
customer service (I) administrator (I) administration (I) clerical (I) help desk (I)

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