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FNOL Team Leader

Hales Group Limited
Job LocationDiss
EducationNot Mentioned
Salary£24,000 - £26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

First Notice of Loss Team Leader / Diss, Norfolk / £24,000 - £26,000 per annum / Full time / Permanent We are recruiting a FNOL Team Leader to join our client on a full time, permanent basis in Diss, Norfolk. Our client are looking to appoint someone in this position due to growth and internal promotion.You will be working for a dedicated Claims, Hire and Repair solution company specifically for the Motor Insurance Industry.Working hours are: An average of 37 Hours per week on a rota basis between 9:00am & 7:00pm Monday – Friday, 9:00am to 3:30pm Saturday. Saturdays are worked on a rota basis.Duties include:

  • Managing a team of FNOL claims handlers and ensuring the team works collectively to wield success.
  • Assist your team with any complex cases and provide help and support.
  • Ensure the team is motivated and create an enjoyable culture for all colleagues.
  • Provide 121 and group training when required.
  • Assist with the recruitment of new hires and attend interviews when needed.
  • Work collaboratively with the wider management team to drive performance across the business.
  • Deal with new claims from inception to hiring a replacement bike, keeping all parties constantly updated with progress of the claim.
  • Arranging the safe delivery of hire vehicles whilst their bike is being repaired.
  • Using the in-house system to accurately keep all the important claim details up to date.
Experience required:
  • Experience in new claims reporting (FNOL)
  • Excellent communication skills
  • A passion for supporting our team members
  • A commitment to driving the results of the business
Benefits:
  • 21 days’ holiday, increasing with service
  • Up to £150 performance & attendance bonus per quarter
  • Continuous training and development with support given by our expert team
  • Pension contribution
  • Free parking
  • Regular social events and team nights
  • Employee Assistance programme – legal advice, counselling and much more
  • Wellbeing activities
  • Cycle to work scheme
  • Opportunities to undertake recognised qualifications
  • Overtime Available
For more information on this role, please contact Megan Reeve on or apply below.

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