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Customer Service Advisor

Midwich Group
Job LocationDiss
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About UsMidwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketingthat delivers results through sales.Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.About the RoleWe have an exciting opportunity for a driven, confident and self-motivated individual to join our Aftercare Excellence Team as a Customer Services Advisor. The successful person would look after an area of the business and provide post sales support forour customers and vendors.What you will be doing in this role

  • Processing product returns, including all relevant documentation.
  • Liaising with couriers and logistics organisations we and our vendors use.
  • Communicating with the internal colleagues to ensure timely support.
  • Investigate and resolve all customer queries, via both email and over the phone.
  • Work independently to resolve queries in your business area, but also support the wider team where possible.
  • Work with our vendors and manufacturers to make sure individual procedures are being followed for returns and other queries.
What you will bring to the role
  • Excellent telephone manner and ability to communicate with potentially difficult customers.
  • Drive to learn about our vendors, products, systems and our wider business.
  • IT literate, including the full Microsoft suite.
  • Previous customer service experience within a large business.
  • Excellent problem solving skills and ability to think outside of the box.
Why you should work here
  • Contributory Pension Scheme
  • Private Health Care
  • Permanent Health Scheme
  • Life Cover
  • Profit Related Pay
  • Paid Sickness Leave
  • Staff Purchase Scheme
  • Discounts from Local Businesses (dependant on location)
  • Recruitment Finders Fee
  • Employee Assistance Programme (EAP)
  • Reduced Gym Membership (dependant on location)
  • Cycle to Work Scheme
  • Free Car Parking
  • Shares Programme

Keyskills :
Customer ServiceCustomer ServicesSalesTelephone Manner

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