Credit Liaison Executive

Job Description

About UsMidwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketingthat delivers results through sales.Part of Midwichs future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.About the RoleDue to the expansion of our Collection Team, an interesting and challenging opportunity has arisen for a highly motivated individual to join our busy Credit Department. The Credit Liaison Executive will ensure prompt settlement of amounts due and resolvequeries within an agreed date, whilst delivering the highest level of customer experience to customers. This role will also be supporting the sales team to maximise our business growth, whilst continuing to minimise any potential losses, protecting the businesseslargest asset - the debtors ledger.What you will be doing in this role

• Professionally contacts customers for upcoming and overdue payments via the telephone and in written format whilst adhering to the Credit Policy and procedures, building and maintaining strong and intuitive customer relations.
• Briefs the Collection Team Leader/Credit Manager on any specific issues to protect the investment of the business, for example customers with cash flow challenges or unobtainable customers.
• Manages specific customer accounts, ensuring they are maintained to a high standard with minimal aged queries and unallocated cash.
• Resolves invoice queries on customer accounts before payments are due, liaising effectively with other departments around the business and with customers.
• Ensures that relevant notes are recorded within the appropriate ERP areas following customer contact in relation to payments due, overdue and any queries.
• Builds a monthly Credit Note Provision, analysing and recommending appropriate provisions to aid realistic management reporting, within the timescales set.
• Raises transactions (e.g. invoices, credit notes, journals) on customer accounts following the correct authorisation.
• Prepares refunds to customers in accordance to the Credit Policy and internal controls (authority levels).
• Works in accordance with the Credit Departments monthly cycle.
• Gathers and submits relevant and appropriate information when passing over customer accounts for a review, for example, late payment reviews, order release requests, potential credit notes, customer reviews.
• Processes customer card payments over the telephone accurately, ensuring security of card data is of high priority.
• Achieves on a regular basis individual and team targets set.
• Carries out tasks effectively and efficiently when requested by the Collection Team Leader, Credit Risk Team Leader, Strategic Credit Risk Manager (UK&I), Credit Manager & Director - Credit.

What you will bring to the role

• Previous exposure or knowledge of Credit Control
• Excellent attention to detail, time management and organisation skills
• Excellent Customer Service knowledge and experience
• Ability to work well and respond positively under pressure
• Microsoft Office experience, including O365 and Excel
• Experience of working within a professional office environment

Why you should work here

• Contributory Pension Scheme
• Private Health Care
• Permanent Health Scheme
• Life Cover
• Profit Related Pay
• Paid Sickness Leave
• Staff Purchase Scheme
• Discounts from Local Businesses
• Recruitment Finders Fee
• Employee Assistance Programme (EAP)
• Reduced Gym Membership
• Cycle to Work Scheme
• Free Car Parking
• Shares Programme

Keyskills :
Credit ControlCustomer ServiceMicrosoft OfficeOrganisational Skills