Application Support Manager

Job Description

Midwich Group is a specialist AV distributor to the trade market, with global operations in the UK and Ireland, EMEA, Asia Pacific and North America. The Groups long-standing relationships with over 500 vendors, including blue-chip organisations, supporta comprehensive product portfolio across major audio-visual categories such as displays, projectors, technical AV, broadcast, professional audio, lighting, and unified communications. The Group operates as the sole or largest in-country distributor for severalof its vendors in their respective product sets.Job SummaryMidwich are embarking on an ambitious digital transformation program, which includes the global deployment of the Microsoft D365 ERP solution (Sales/Finance/SCM) as well as a new group wide e-commerce platform (Adobe Commerce).Reporting to the Group Head of Enterprise Applications, Midwich require an experienced Application Support Manager to lead a team of Support Analysts in keeping the lights on for our users across the Group. You will ensure that support tickets are respondedto and resolved in a timely manner with the least or no disruption to business operations. You will also provide act as a technical consultant and subject matter expert throughout the lifecycle of all assigned applications and contribute to involved in planning,implementation, and production support. The role coordinates end-user client relationships, while responding to both critical and routine application support requests, and interfaces with software vendors and consultants for development and support.To be successful you will have a demonstrable experience in the below:

• Expertise in one or more D365 Products - F&O, CRM or SCM.
• Experience in a senior role within a professional IT environment planning, maintaining, and supporting business applications.
• A sound understanding of technical IT issues to enable discussions with internal and external technical specialists.
• A sound understanding of applications and data security.
• Extensive experience in all aspects of providing IT applications support to users in a customer focused environment.
• Extensive experience of implementing and upgrading major business applications.
• Extensive experience of analysing user needs and requirements, mapping process and documenting the results to facilitate the support process.
• Supervisory, training and mentoring experience and recruitment experience desirable.
• Experience of supporting ERP systems and an understanding of their architecture.
• Ability to create clear, accurate, and professional technical documentation for systems, integrations, and customisations performed on the system.
• Experience in other technologies such as SQL, PowerBI, Logic Apps, Azure Data Storage, and Power platform.
• Demonstrated experience with Dynamics 365 in the following technical areas:

o Data management Frameworkso PowerApps, LogicApps, CDSo Azure services including Azure functions, Azure blob, table storage and Azure Service Bus, Azure API Managemento Role based security design and customisation

• Experience in core build and deployment via Visual Studio Team Services and Life Cycle Services.
• Excellent written and verbal communication skills.

Desirable Additional Skills

• Good working knowledge of Azure features and components in relation to integrations, subscriptions management, VM/VNet management, Azure networking, and Enterprise Application setup/management.
• Basic physical networking knowledge to aid in the network design requirements arising with the integration of systems requiring access to printers and other peripheral networks.

This role is remote however, regular travel will be required.

Keyskills :
CRMNetwork DesignSCMF&OD365