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First Response Water Technician - East Midlands

PW Construction Recruitment
Job LocationDerbyshire
EducationNot Mentioned
Salary23,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

First Response Water Technician - East Midlands - £23,000 - £27,000 depend on experience.Monday to Friday 37.5 hours per week.Weekends and overtimes are paid in time and a half.Van and equipment provided.Job Role: To undertake disaster restoration projects after floods and escape of water (drying, cleaning, and sanitising; as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.Key Duties:

  • Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals
  • Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required
  • Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils.
  • To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded
  • Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review
  • Undertaking triage assessments and reporting accordingly.
  • Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy.
  • To work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of location
  • To ensure that all company property is kept clean, tidy, and maintained to the correct safety standards
  • To wear corporately identified clothing provided as required by the business.
  • Preparing reports as required.
  • To undertake any training or CPD or as required by the business
  • To work on an on call or shift-based rota ensuring business needs are met
  • To carry out any other reasonable management instruction.
ExperienceMinimum:
  • At least 2 years previous experience of working in construction and/or building works
  • Basic computer knowledge
Ideally:
  • Knowledge of the Insurance claims process
  • Previous experience within damage restoration
  • Asbestos awareness
Qualifications
  • Full driving licence with no more than 3 points
  • Health and Safety training
Skills & Abilities
  • Excellent spoken and written communication skills.
  • Excellent customer service skills
  • Tact and assertiveness when dealing with customers who may be distressed.
  • Ability to work within a team and with a wide variety of customers
  • Ability to work well under pressure and meet deadlines.
  • PC literate with good administrative skills.
  • Ability to take direction and to take on increased ownership and responsibility when necessary.
Personality
  • Helpfulness and a passion for customer service.
  • Driven and enthusiastic - meets or exceeds targets.
  • Empathy and understanding.
  • Confident and professional attitude.
  • Active and energetic.
  • Takes ownership of problems and drives for effective solutions.

Keyskills :
First Response Water Technican

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