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Customer Service Coordinator

Saint Gobain PAM
Job LocationDerbyshire
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The RoleOur Customer Service Coordinators are one of our most important roles in the business. A great Customer Service Coordinator will help keep our business running smoothly and be the dedicated point of contact for our customers, to manage customer orders andaftersales issues, ensuring their needs have been fully understood, and the customer is at the heart of everything we do.To support the business you will;

  • Be responsible for Aftersales activities including managing and owning customer complaints through to completion.
  • Liaise closely with other teams within PAM including despatch, stock ground, quality and commercial, investigating our customers queries, and keeping them well informed about the progress of these investigations.
  • Use the CRM Salesforce system to manage the Aftersales work so previous experience working with this or a similar system would be beneficial.
RequirementsFirst and foremost, we always want to recruit talented people that align well with our values and way of working; so whether youve never worked in this industry before, or had years of experience with one our competitors, youre just as likely to be a greatfit! A great Customer Service Coordinator at PAM is organised in their approach, showing good attention to detail so their work is accurate and reliable. As a methodical and approachable person, you will be able to work well on your own and take full ownershipand responsibility for the work you do.There is some specific [experience/skills/knowledge] we are looking for from suitable candidates;Experience:
  • Previous experience in a customer facing role (in person or by telephone) would be preferable but is not essential.
  • Knowledge of Microsoft office and SAP is essential as is the use of a CRM system
Skills:
  • Excellent written and verbal communication skills including listening and questioning.
  • Excellent organisational skills and the ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment.
  • A level of resilience is required in order to be able to deal with unhappy customers in a professional manner, remaining patience and empathetic.
  • Negotiation skills and the ability to resolve conflict
  • A natural desire to help people and provide a first class customer experience at all times.
  • Quality focus, accuracy and attention to detail.
  • An enthusiastic approach to work and a positive attitude.
  • Driven to seek improvements in the way that we work, to suggest new ideas and to influence colleagues to help implement new initiatives
  • Technical knowledge of all our product ranges and an understanding of our company processes and procedures so that queries can be resolved at first point of contact.
About UsAt Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a Top Employer for 5 consecutive years. If you are well organised, you put your customer first,and you want to know what its like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Coordinator.Youll be working for PAM in Ilkeston, Derbyshire. PAM is one of more than 30 exciting Saint-Gobain brands in the UK and the premier supplier of ductile iron and cast iron products to the UKs key utilities, telecoms, highways, civil engineering, constructionand housing companies.

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