Claims Team Leader

Job Description

FJA are partnering with a specialist Company who provide investigations, repairs and renewal services for the insurance industry, for both commercial and domestic clients.The role is full time, permanent opportunity. You will work 37.5 hours per week, 9am - 5pm with the hybrid working.They are looking for a specialist Claims Team Leader who will be responsible for the daily management of Claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholdersJob purpose as Claims Team Leader:Due to the growth and development within the team they are looking for an additional customer service driven, enthusiastic and motivated employee. The ideal candidate will have previous experience in successfully leading a team.Key responsibilities as Claims Team Leader include:* Team leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives are met* Attend to quality audits, reports, and feedback* Provide continuous training, ensuring the development and growth of the team members* Assess, evaluate, and deliver team 1 to 1s and KPI management* Manage absence and performance management meetings* Assist with recruitment, reviewing CVs and completing employee interview* Provide daily team support for queries and customer escalations* Claims data management* Technical report writing ability* Continuous professional development and maintenance of Insurance Industry knowledge* Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety RegulationTechnical training and the potential to become CII qualified will be provided.Benefits as Claims Team Leader: * Exceptional Academy Training* Opportunity to progress and develop your skills* Support to achieve CII qualifications* Annual Salary review* Performance based Bonus Scheme* Smart casual dress code* Social events* Company pension* On-site parking* Work from home (Hybrid Model)* Employee wellnessExperience, knowledge and skill required for Claims Team Leader role:* GCSE or equivalent (preferred)* Team Leader / Management experience (3 years)* Customer service (3 years)* Motivated to achieve results* Ability to work in fast paced environment against deadlines* Insurance Qualification/s would be advantageous* Excellent Communication skill (verbal and written)* Strong relationship skills* Good IT skills, Microsoft Office, Outlook, Excel, and WordIf you are looking for a fantastic Claims Team Leader opportunity and want to work for a forward-thinking Company, then apply now with your current updated CV.Due to the high volume of applications, we receive we are not always able to reply to all applications. If you havent heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits,qualifications and abilities to perform the duties of the job.Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.