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Job Location | Darlington |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Location: DarlingtonSalary: Up to £25,000 per annumContract: PermanentHours: 37.5 hours per weekAn exciting opportunity has arisen to join Redde Northgates IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, youll provide timely diagnosesand resolutions to ensure exceptional service delivery.You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required.Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays.What’s in it for youSalary-Up to £25,000 per annumper annum depending on experience.Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!Pension-5% Employer Contributions.Financial Benefits-save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to ourBenefits Appoffering unlimited access to a huge range ofretailerdiscountsandcashback deals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.Professional Development - We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.Were so excited to have recently launchedWagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each monthand in addition you can get discounts on your shopping, check what benefits youre eligible for and can even put you in touch with a financial coach!About you: