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Customer Support Representative

Northgate Vehicle Hire
Job LocationDarlington
EducationNot Mentioned
Salary18,000 - 20,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

<u>Customer Service Representative</u>Do you currently work in, or have experience of providing great Customer Service Are you keen to work in a vibrant, interesting, and expanding businessNorthgates Customer Service Centre is growing and were looking for passionate Customer Service professionals to join our team!We offer:

  • A starting salary of £18,500 which will increase as your experience grows!
  • Monthly performance bonus (OTE £1,200 pa)
  • 31 days holiday (inclusive of bank holidays) with an extra day off to celebrate your birthday!
  • Contributory pension scheme
  • Life assurance
  • Free car parking
  • Opportunities for progression through our onsite training programme.
Working Hours: 37.5 hours per week, between 8am and 6pm, Including 1 in 3 Saturday Mornings.Contract: PermanentLocation: DarlingtonThe key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, a key attribute for success is the ability to effectively manage various customer requests as well as providinga high level of service to all stakeholders, both internal and external. Your core values will demonstrate keeping our customers at the forefront of every transaction and providing updates throughout. You will achieve this by striving for a one touch resolution,picking up the phone and reinforcing our culture of being people talking to people.As a Customer Support Representative, you will be a highly motivated, skilled member of the team. You will share our departmental values to assist across all functions and ensure we achieve all of our KPIs. You will have an appetite to learn, a proactiveapproach to support in various workstreams, a positive outlook and an ability to use your own initiative and take ownership to provide solution to problems.About you:To be successful, you will need to be up for a challenge, with great listening skills and the determination to go the extra mile for customers. You will need to be able to demonstrate:
  • Excellent administration and organisational skills
  • IT literacy
  • Your able to understand customer queries / complaints and provide an appropriate professional response
  • Strong communication skillswritten and verbal
  • Ability to build relationships and work well with other departments
  • A passion for providing excellent customer service
Be part of our team!Find out more about this great opportunity, apply today!

APPLY NOW

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