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Job Location | Croydon |
Education | Not Mentioned |
Salary | Competitive salary |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
We currently have a very exciting opportunity for an experienced Team Leader to join our Commercial Enterprise Unit. The business unit is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clientsacross the UK. The Commercial Enterprise Unit specialises in providing a first class professional service to small business owners, responsible for placing over £20m GWP across over 19k policies. The team are based across our key office sites of Gloucester,Halifax, Leicester and Croydon.As the Team Leader, you will provide a key role in ensuring that your team achieve high service levels in line with our clients expectations, along with ensuring strong staff engagement and delivering solutions to help drive our business forward.You will also be responsible for ensuring that your team meet their defined KPIs and that the workload is monitored and allocated fairly. You will assist in developing the team in order to ensure they provide outstanding customer service, while helpingto drive growth, continual process improvement and ensuring that the client is always at the heart of what we do.The management and leadership of the team is integral to the success of driving service excellence for the Commercial Enterprise Unit.Responsibilities