Welcome & Service Assistant

Job Description

Summary Working Heddon Valley, near Parracombe. Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service which includes hiring out Trampers and Taking membershipsalong with providing information on the area.This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but were looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. Wedgive you as much notice of this as possible. What its like to work here Devon is a county of contrasts - from surfing beaches and spectacular cliffs on the north coast to the mellow south Devon countryside, with the wilds of Dartmoor - our North Devon portfolio has it all! With inspiring valleys, sandy beaches, towering cliffs,woodlands and moorland, North Devon was a favourite landscape of the Romantic Poets. It provides all visitors with a huge opportunity to enjoy the outdoors with walks of all shapes and sizes and if you love the outdoors, youll love being part of our teamwho promote our cause and the importance of preserving these special places for our future generations.For more information about our property please visit days-out/regionsouthwest/devon What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different peoples needs, with a passion to deliver the highest standards of customer care.
• Proven experience of working to measurable targets
• Good team worker- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
• Skilled listener with great people skills
• Strong written and verbal communication skills
• Well organised and able to work with minimum supervision

The package Benefits for working at the National Trust:

• Flexible working whenever possible

• Free parking at most locations

• Discounts in high street stores, cinemas, National Trust properties and cafes.

• Free entry to our properties for you, a guest and your children (under 18)

• Generous annual leave

• Subsidised health cash plan

• Free 24-hour support service

• Substantial pension scheme of up to 10% basic salary

• Training & Development tailored to you

• Up to 5 days of paid volunteering for you.

Click here to find out more about the benefits we offer to support you.