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Office Administrator

Home Instead Senior Care Liverpool
Job LocationCrosby, Liverpool
EducationNot Mentioned
Salary£18,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title - Business Care Quality CoordinatorJob PurposeTo support the business in the areas of recruitment, training and scheduling to ensure our clients receive an OUTSTANDING service while ensuring our CAREGivers receive the appropriate support to deliver a high quality service

  • The Role
  • · Manage the office phones, taking calls and dealing with requests
  • · Prepare paperwork for clients and CAREGivers
  • · Prepare archiving for GDPR compliance
  • · Send regular communication to our clients and CAREGivers
  • · Maintain accurate client and CAREGiver records
  • · Keep all records up to date for our Clients and CAREGivers
  • · Maintain regular contact with clients and CAREGivers
  • · Participate in on-call duties as required
  • · Carry out administration duties required for the business operations
  • · Read activity logs making notes for any actions
  • · Analyse medication records, making notes for any actions
  • · Carry out any other duties deemed necessary for the successful operation of the business
  • · Support the recruitment team with communication, follow up and reporting
  • · Support the training team with communication, follow up and reporting
  • · Support the scheduling team with CAREGivers rotas
    • Experience & Personal Specification
  • · Experience in the care sector delivering a wide range of personal care services.
  • · Experience of working with MAR sheets and medication in a supervisory role.
  • · Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • · Good communication skills with the ability to build rapport quickly.
  • · Good working knowledge of IT systems with experience of Microsoft Office
  • · Be organised and flexible to meet the needs of the business.
  • · Attention to detail and accuracy
  • · Be able to adapt quickly to change
  • · Be a team player
    • Salary and Benefits· FT salary £18,500 per annum plus Bonus Scheme· Pension scheme· 28 days holiday including bank holidays ( pro rata for part time hours)· All staff are gifted their BIRTHDAY as an extra days leave on full pay every year.· Support for ongoing professional development· Excellent employee benefits include discounts on shopping, eating out, travel, insurance & healthcare· Employee assistance programme· Social events· Positive & friendly office atmosphere and team ethosYou will be expected to take part in the out of hours on call rota. Must hold a full driver’s licence, have full use of a car. All appointments are subject to a satisfactory DBS check and references Required skills
  • Administration Duties
  • Analyse
  • Calls
  • Records
  • Scheduling

    • Keyskills :
    Analyse Recds

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