Control Tower Operator

Job Description

Control Tower Operator - Crosby - Potential to WFH - Up to £28,000.About the CompanyOur client based in Crosby, is looking to add a Control Tower Operator to their team due to growth. A UK based client with multiple sites across the UK.As Control Tower Operator you will act customer focal point. The Control Tower takes full responsibility for the end to end operational process managed on behalf of their Key Account Customers, this from point of booking to final delivery and all touch pointsin between.As part of a team you will work together to ensure that KPIs (internal and external) are met and where possible exceeded. There is a strong Can do work ethic within the team as they work to continually improve customer service and secure further volume wheneverpossible. reviews to the customer.Control Tower Operator - The Rewards

• Salary up to £28,000
• Company benefits

Control Tower Operator - Requirements

• Positive can do approach and a pro active mentality towards planning, highlighting, and resolving potential issues with team and manager before they arise.
• Excellent communication and problem-solving skills
• 2 years Shipping experience required, either with a forwarder or shipping line
• Reliable with a strong work ethic
• To be able to prioritise and work in a fast-paced environment
• To be able to prioritise and work in a fast-paced environment.
• Previous experience handling large volume export booking.
• Excellent understanding of excel with the ability to create and maintain reporting.
• Knowledge of UK Port Systems (CNS & Destin8)
• Knowledge of Import and export process and CHIEF.
• Previous experience using Cargowise system.

Control Tower Operator - Responsibilities

• To act as a key contact operationally for UK Key Account customers managed by the company Control Tower Team and to build relationships based on exceptional customer service standards.
• The current role will initially be export focused but there is the opportunity to expand this to become a multimodal role handling all modes of transport.
• To place and manage both import and export bookings (as required) with suppliers (Ocean Carriers, Hauliers, Rail Operators etc) as requested by the commercial account manager, creating related jobs in our system (Cargowise) and maintaining accurate records.

• To ensure all processes are completed within the customers agreed KPIs, this including the below:
  • On Time Booking Confirmation
  • On Time VGM and Customs Submission.
  • On Time Documentation
  • Accurate and On Time Invoicing
• In relation to UK and EU Exports:
  • Managing container loadings, communicating late runners and proactively resolving issues.
  • Completing VGM upon loading and submitting UCRs to the carrier
  • Prepare and issue B/Ls and invoices within time guidelines.
• In relation to UK Imports:
  • Managing or overseas agents in relation to carrier nomination and bookings.
  • Imports customs clearances
  • Managing UK door deliveries, communicating late runners and proactively resolving issues.

• Ensure data accuracy in our system to ensure tracking and analytical data is correct, managing and maintaining tracking information in via the customers preferred method of communication.
• All duties to be undertaken with reference to Authorised Economic Operator (AEO) procedures and work instructions.
• Ensuring all processes follow the SOP as implemented by the KAM, ensuring any changes or amendments required to the process are highlighted in order for the document to be accurately maintained.
• Offer efficient and effective service to all customers both internal and external.
• Any other reasonable duties required commensurate with the level of this position

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