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Desktop Support Engineer

Equiniti
Job LocationCrawley
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Desktop Support Engineer Crawley, UKExcellent Opportunity, Competitive salaryOpportunity to explore and learnEQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQs purpose is to care for every customer and simplify every transaction, deliveredwith less of an impact on the environment.EQs vision is to be the leading global share registrar, offering complementary services to its client base.Business FunctionGroup IT, a central function supporting IT across the EQ estateRole SummaryA team member in the End User Computer team, supporting all devices in the EQ estate for the end users.Core Duties/Responsibilities

  • Responding to and resolving incidents and service requests both remotely and face to face, using specific call handling software to senior executives
  • Prioritise, analyse, track and escalate alerts in line with area protocols
  • Manage incidents and service requests for users
  • Deploy desktop and laptop builds across the Group
  • Work on project roll outs, desk moves and change requests when required
  • Advise 1st line agents, undertake first time fix for agreed tasks (including user access management)
  • Escalate issue and incidents to the EUC Team Leader and ITSM
  • Liaise with 3rd party suppliers for hardware/software issues including call ownership and management
  • Work on desktop and laptop builds across the Group
  • Where resourcing requires, perform the IT service desk role to record and advise, undertake first time fix for agreed tasks (including user access management)
  • Apply ITIL methodology to deliver best practice in all areas Skills, Capabilities and Attributes
  • Assisting other departments within IT
Skills, qualifications, knowledge and mobility.The successful candidate will demonstrate the following experience, skills and behaviours and able to fulfil the mobility requirements of the role:
  • Proven experience in Microsoft products, Windows OS, Office, Teams, Exchange, Active Directory, SCCM, SCSM, Intune, Mobile devices, Cisco.
  • Understanding of ITIL
  • Confident and capable in both a team environment and working on own initiative
  • Effective communication skills working with both IT and non-IT colleagues
  • Focused on detail but capable of being flexible when competing deadlines/projects
  • Confident and successful when planning and setting priorities for workloads
  • Basic understanding of JAMF and deploying corporate Mac OS images and software packages to Mac laptop and desktop clients
  • An interest or previous experience in a desktop engineer or senior servicedesk analyst would be an advantage
Mobility RequirementsDomestic - Occasional travel required within the UKOverseas - occasional travel requiredEQ BenefitsBeing a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g., dental insurance, gym membership, the above extra holiday etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g., you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with return-to-work bonus / 2 weeks paid paternity leave.

Keyskills :
Desktop support

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