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Customer Service Team Leader

Huntress
Job LocationCrawley
EducationNot Mentioned
Salary£24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are currently looking for an experienced Customer Service Team Leader to join a well established organisation based near Gatwick.You will be responsible for ensuring the smooth running of the customer service functions and to support the Customer Service Manager. Key duties will include:

  • Monitoring performance of team members including absence, misconduct and capability
  • Investigating and solving customer queries and complaints that have been escalated by Customer Service Advisors
  • Analysing statistics and other data to determine the level of customer service provided
  • Supporting, coaching and mentoring team members, ensuring they are trained to a high standard of customer service
  • Meeting and exceeding service delivery levels which are measured by KPIs
    • You will have demonstrable experience of working within a fast paced inbound/outbound customer service environment at a Team Leader level, experience in performance management and effective analytical, problem solving and time management skills. Excellent communication, listening and interpersonal skills are essential as are effective prioritisation, delegation and decision making capabilities, and the ability to manage KPIs.This role is 37.5 hours per week across a 5 week shift patternWeek 1 - 8.00am - 4.00pm Mon/Tue/Wed, off Thur/Fri, 9.00am - 5.00pm Sat/SunWeek 2 - 9.00am - 5.00pm Monday to FridayWeek 3 - 11.00am - 7.00pm Monday to FridayWeek 4 - 12.00pm - 8.00pm Monday to FridayWeek 5 - Flexible Team Leader coverIf you have exceptional customer service skills and Team Leader experience, are able to work the shifts as outlined above and want to find out more, please apply now!Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. Required skills
  • Call Centre
  • Customer Services
  • Supervisor
  • Team Leader
  • KPI's

    • Keyskills :
    Call Centre Customer Services Supervis Team Leader KPI39;s

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