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| Job Location | Coventry |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
1st/2nd line Infrastructure Networks EngineerContract - Inside IR35Coventry (1 - 2 days in the office) My client is looking for a 1st/2nd line Infrastructure Networks Engineer to assist within Business As Usual support. Mainly working on Software as a Service systems you will be supporting voice management queues within ServiceNow, Video Conferencing platforms,IVR and Genesys Saas Platform. You will be able to work within a team to troubleshoot, resolve and document incident or problems and escalate to the right department on provider for further support.You will have experience working in a 2nd line or desktop type environment. Experience in the use of call logging systems such as ServiceNow and be able to input and use accurately. Knowledge of VOIP systems. Experience of collaboration tools such as MsTeamsor Zoom. Understanding of Genesys Platforms and workforce management tools (e.g. Active Directory, Intune etc.)Experience of IVR Call flow design would be beneficial but not essential for this role.IND_PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Keyskills :
GenesysSupportVOIPServiceNowMsTeams