Client Partner (Account Manager)

Job Location	Copford
Education	Not Mentioned
Salary	Competitive salary
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

Client Partner (Account Manager)Your long-term employment aims are at the heart of what we doOur Client are a dynamic software business with a real focus on clients’ success, believing that their clients come first! They are now looking for a like-minded individual to join their Client Success team in Copford near Colchester, Essex. Offering a relaxed culture with a busy workload and warming, friendly environment; a dynamic organisation looking for someone with suitable skills, experiences and values to join their growing team of experts!Client PartnerCompetitive Salary (DOE) | Mon-Fri 8:45-5:15 | Dress Down Policy, 25 Days Annual Leave, Healthcare | Technical Account Manager | Regular Travel and Overnight Stays | Demonstrating to, & Training Clients on Technical Software | Fast-Paced, Busy Environment | Relaxed, Warm & Friendly Company Culture | Passionate About Products and CustomersAn exciting opportunity has arisen for the right individual to join the company as a Client Partner. This role involves account management to clients ensuring they are making the most of the software and services. It is the perfect role for a technically-minded individual driven to providing exemplary customer service looking to their customers.Duties (include but are not limited to):

Client User Training; involvement from deployment training through new user training

Driving the handover from New Biz / Project teams to ensure that all pertinent information is captured

Identification of opportunities, provide process advice / improvement opportunities for assigned clients; establish and maintain constant client contact through regular visits and calls

Health Checks - what does good health look like for each client Paired up with another CP as sounding board/look at improvement cross-clients.

Building client success stories by accurate and constant update of CRM

Analysis of client issues, trends, costs and FOC work.

Raising comprehensive JIRA tickets for issues that come across as part of system review & / or BAU enhancements / enquiries that come in from clients - however, this does not include providing a solution

Communicating effectively and professionally with clients and colleagues alike, both verbally and in writing

Being a great team-player but also able to work with a certain degree of autonomy

Being able to support colleagues in the Support team as / if required with any incoming enquiries and handling responses where needed to revert back directly to the client.

Person Specification:

Strong technical mind and ability to develop an in-depth knowledge of the software

Experience of training others on various software(s)

3 years plus Account Management experience is essential

Knowledge of working in/providing services to the recruitment industry is advantageous

Hard-working, open-minded approach to work, demonstrating a great deal of initiative

Excellent relationship building skills

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact. Required skills

Account Manager

Software

Technical Support

Training

Business Travel

Keyskills :
Account Manager Software Technical Suppt Training Business Travel

APPLY NOW