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| Job Location | Congleton |
| Education | Not Mentioned |
| Salary | £10,400 - £11,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Customer Service - Shipping Team - CongletonPart time / 20 hours per week / Monday to ThursdayExport Customer Service Administrator - £10 / £10.50 per hour (£10.4k - £11k) Duties - All aspects of customer service / To process & progress orders for our Export Customers.To arrange shipments by road, sea & air as required by the Customer. Getting quotes for shipments & arranging the most cost effective & efficient transport to suit our customer’s needs & re-charging freight costs where applicable.Processing shipping & export documentation to assure swift passage through customs etcLiaising with stock controller on due into stock dates & passing this information to customers & to report monitor & chase back ordersDealing promptly with customer queries / Progressing deliveries & arranging transport with Freight ForwardersOrder confirmation & maintenance. Product & price file maintenanceTo be proactive in foreseeing delays & complications with shipmentsProducing statistics for use in reporting on KPI’s.Ability to arrange, track & monitor Express shipments of sample books & materialsPerson Spec - Essential knowledge - Shipping & export documentation, customer service & logistics, intermediate skills in Excel & MS Office software.Desirable knowledge - Knowledge of the wallpaper industry, experience of SAP systems, & Known Consignor status & requirements.Essential skills - excellent communication skills essential, spreadsheet & word proficient, attention to detail & organisational skills, high levels of accuracy, customer focused with the ability to work flexibly & to tight time restraints, diplomacy.Experience - proven delivery of excellent customer service, experience of working in a similar role. Required skills
Keyskills :
Customer Service Impt Expt Orders Shipping Supply Chain