Process assistant Newport

Job Description

We are currently recruiting for 3 process assistants for our client based in Newport.£ 11.00 per hrs, weekly pay every friday!Shift timings - Hours of operation are 7.30 AM-3.30 PM - Hybrid - 2 days in the office 3 days at home.Job DescriptionBerry recruitment is looking for enthusiastic individuals with a can do attitude Monday - Friday - 7.30 AM-3.30 PM - Hybrid - 2 days in the office 3 days at home. customer focused roles for a Public Sector client based in Newport.Your role will involve answer incoming calls from customers who want to book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supportingcustomers with their visa and citizenship applications.As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.Roles are initially for a six-months period, with the option to move on to a fixed-term contract.If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you!Role OverviewTo assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward,routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues, or circumstances, and referring any unusual or non-routine situations to others.Key Responsibilities

• Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
• Learn the procedures and understand parameters of producing a quality output.
• Process work to the defined level of quality.
• Resolve queries, escalate as necessary (i.e., a team leader/manager/other group), and log if appropriate.
• To schedule and prioritise allocated work daily.
• Distribute information and when required, work to the other team members or groups.
• Identify and suggest areas of improvement.
• Maintain and update information held on a data base or manually.
• Support line management on any additional admin when required.
• Liaise with internal/external clients.
• Maintain records for audit purposes.
• Ensure deadlines are met.
• Experience of office working / customer service
• Essential Skills
• Attention to detail.
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high-quality customer service in a professional manner, creating trust and confidence.
• Excellent communicator.
• Effective team player, who constantly displays commitment and flexibility.
• Assimilates and applies policies and procedures consistently.
• Accurate and timely delivery of tasks.
• Effective problem solver.
• Excellent organisational skills.
• Attention to detail in record keeping.
• Experience of office working / customer service

Desirable SkillsAble to follow process.Numerate.Ability to navigate around and understand use of relevant systems.Knowledge of Microsoft Office / Excel / Word an advantageCustomer service/ admin skillsPlease note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with theirmerits, qualifications and ability to perform the duties of the job.

Keyskills :
"Customer service"