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| Job Location | Coedkernew |
| Education | Not Mentioned |
| Salary | 9.74 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Temporary , full-time |
Customer Process Assistant based inNewport (NP10 8FZ)Offering £9.74 per hour, paid weekly - every FridayStart Date: ASAPWe are currently recruiting for a Customer Process Assistant to work on behalf of a UK Goverment Body You will be working within an office based enviroment in Newport (NP10).To assist in the provision of transaction processing services to one or a number ofclients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This mayinvolve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others.All successful candidates would need to pass a Basic DBS check and have a valid UK Passport or other Valid Photo ID (BRP card etc.)The Hours* Working on shifts between 7:30am-6:00pm * This is a full time roleThe Role* Process work in line with agreed procedures, business rules or scriptsProcessing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.* Learn the procedures and understand parameters of producing a quality output.* Process work to the defined level of quality.* Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.* To schedule and prioritise allocated work on a daily basis.* Distribute information and when required, work to the other team members or groups.* Identify and suggest areas of improvement.* Maintain and update information held on a data base or manually.* Support line management on any additional admin when required.* Liaise with internal/external clients.* Print/post data/reports/invoices daily.* Maintain records for audit purposes.* Ensure deadlines are met.Requirements:* Attention to detail* Able to work in a team or other structured environment.* Articulate and able to maintain good relationships with colleagues and clients.* Delivers a high quality customer service in a professional manner, creating trust and confidence;* Excellent communicator;* Effective team player, who constantly displays commitment and flexibility;* Assimilates and applies policies and procedures consistently;* Accurate and timely delivery of tasks;* Effective problem solver;* Excellent organisational skills;* Attention to detail in record keeping.