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Evening Process Team Leader

Sopra Steria
Job LocationCoedkernew
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have leadership skills that you wish to utilise supporting a new team on a new and challenging projectWe are keen to bring in an Evening Process Team Leader, who will be responsible for supervising a team of eight, supporting and guiding them in making outbound calls to MET police applicants supporting them through the enrolment process, keeping candidateswarm and booking them onto assessments.The role will include manging and allocating work loads and answering questions and queries from your team. This role offers progression opportunities supported by your line manager.This is a hybrid working role with Monday and Thursdays in the office and the rest of the week from home. The hours are set at 16:00-22:00. What you will be doing:

  • Leading, motivating and developing a team of eight as well as encouraging communications.
  • Allocating team work and ensuring this meets agreed timescales, processes, quality, and service levels.
  • Updating and maintaining data base systems and documentation.
  • Identifying and managing improvements within our area.
  • Complying with regulatory requirements where applicable and collecting/providing statistical data and reports as required.
  • Leading the planning implementation, in order to ensure the availability of required staff members.
What youll bring:
  • A strong Customer Services skillset with the ability to engage with internal and external partners.
  • Working knowledge of an ERP system or similar
  • IT literate with good working knowledge of Excel, Word and Powerpoint.
  • The ability to manage a small budget (FTEs, overtime) as well as set and achieve performance targets.
It would be great if you had:
  • Previous Management experience
  • Public Sector knowledge.
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type: Fulltime, PermanentLocation: NewportLevel of Clearance: SC + NPPV1Internal Recruiter: KayleighSalary: Up to £25,000Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund.Although this role is advertised as full-time, we support different ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about Sector/CompanyShared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Governments Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence:Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public.We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry TrainingBoard.

Keyskills :
Budget ManagementCustomer ServiceERPPerformance ManagementSupervising

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