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Customer Support Assistant- Retirement Hub Team

Sopra Steria
Job LocationCoedkernew
EducationNot Mentioned
Salary21,115 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you want to join a brand new and exciting team within a growing organisation Are you dedicated and passionate about customer service Do you enjoy supporting and listening to customers with their requests and enquires If yes, please read on and apply!SSCL delivers key services to some of the largest Government and Public Sector clients in the UK. Pensions and Exits team are looking for a customer focused individual to provide a bespoke customer service experience to employees going through their retirement. What youll be doing:

  • Liaising on behalf of the employee with the civil service pension provider and third-party teams to ensure a smooth transition into retirement.
  • Lead the end to end pension process, from first initial contact with the employee to the final stage of the process.
  • Contacting employees and third party suppliers through email, letters and telephone providing communications at each stage of the retirement process.
  • Provide a high standard of customer service via telephone and email.
  • Manage large amounts of data and process information that is communicated in an effective manner across teams.
What youll bring:
  • Deliver a high-quality customer service in a professional manner, creating trust and confidence.
  • Administration experience and able to prioritise own workload.
  • Attention to detail and accuracy.
  • Basic understanding of Excel & Microsoft packages.
  • A positive, flexible attitude & a desire to help customers.
It would be great if you had:
  • Pensions knowledge.
  • Strong administration background.
  • Willingness to learn.
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Employment Type: Full time Location: NewportSecurity Clearance Level: SCInternal Recruiter: Ellie Salary: £21,115 including 3% flex fundBenefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fundLoved reading about this job and want to know more about SSCL:Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Governments Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence:Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public.We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector.Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry TrainingBoard.

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