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Customer Service Advisor

Target Group
Job LocationCoedkernew
EducationNot Mentioned
Salary19,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Are you looking for an exciting role in a busy, energetic environment Do you have a passion for giving excellent customer serviceThis is a fantastic opportunity to engage in a challenging and rewarding role at Target Group, a leading provider of Business Process Outsourcing and operational transformation within the Financial Services industry. Our aim is to be the leading software-drivenservice provider for loans, investments and insurance.What we expect from you:Our Customer Service Executives work across our Servicing Division providing exceptional customer service and advice to our clients customers whether thats on their investments portfolios, lending accounts, mortgages or assisting customers with overdueaccounts.Responsibilities could include:

  • Administering Payments
  • Servicing customer enquiries both via email and telephone
  • Advising customers on overdue accounts and solutions around repayment
  • Ensuring that all customers are treated fairly in line with FCA Guidelines
  • Working hard to ensure the team/department hit agreed SLAs
  • Ensuring all information added to customer accounts is accurate
You will need to be comfortable dealing with, and identifying, vulnerable customers and there will be a minimum of 6 weeks training for all new Executives, which includes 4 weeks in our new Academy!We welcome applicants with relevant customer service experience from Contact Centre, Retail or Hospitality backgrounds. We dont insist on prior Call Centre experience just a passion for great customer service. If you want a job where you can learn a lotand develop your career in a company thats growing then come and work with us.Working hours - 37.5 hours per week. Monday to Friday only between 8:30-19:30. You will be required to work one in either every two or three Saturdays 8:30-13:30 with one day off in the week.What you should have:Educated to GCSE level (or equivalent) grade C or above in Maths and English
  • Customer services experience
  • Experience or understanding of contact centre tasks - telephony, data entry and administrative management for customers (desirable)
  • Experience of dealing with, or an understanding of Vulnerable Customers
  • Excellent verbal and written communication and negotiation skills
In addition, were looking for the following behaviours from our applicants:Empathy - To help us achieve our vision of being market leaders we want people to work for us who are naturally a good communicator. Being both able to listen and respond accordingly, making clear to our customer how important they are to us.Reliability - Its a simple one, but its important to us that we can depend on you to do your best in your role. Well support you with a great learning journey and support from your Team Leader, we expect you to use that to deliver to a high standard.Initiative - If you see something that needs fixing, raise it, be part of implementing the fix. Were constantly looking at ways to make things better here at Target Group.Enthusiasm - Working in a contact centre isnt always the easiest place to work, theyre fast paced and ever changing. Itll be important that youre happy to embrace these changes and stay resilient.Education isnt too important to us, we know that the way you apply yourself in work is more so! Also, we use a few different computer systems so feeling comfortable with using computers is also key.Benefits:This role has a competitive starting salary of £19,500, with the possibility depending on performance to increase to £21,000 by 18 months service.Target has a range of benefits including:
  • Competitive Salary - Were passionate about career progression, within 18 months your salary would increase to £21,000.
  • Training & Development, regular coaching from your Manager
  • Pension Contribution (plus salary sacrifice option)
  • Private Medical Insurance
  • Discretionary bonus scheme
  • Generous holiday entitlement plus buy more through Target Flex
  • Life Assurance
  • A flexible benefits scheme (eg childcare vouchers, Dental cover)
  • Performance Reviews and support with development needs
  • A modern office and supportive culture
  • A fun Sports and Social program (free membership)
  • An active Charity and CSR program

Keyskills :
Contact CentreCustomer ServiceServicingTelephony

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