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Customer Service Advisor

Red Recruitment
Job LocationCoedkernew
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Are you looking for a fantastic new position as a Customer Service Advisor We are recruiting positive individuals with a passion for customer care to take on this new role in Newport.Red is proud to be recruiting on behalf of an excellent client as they embark on a new campaign in Newport. If you are passionate and driven and would like to work as a Customer Service Advisor, please apply below.Skills of a Customer Service Advisor:

  • Previous experience working in a Contact Centre or Call Centre environment
  • Strong customer facing telephone and call handling skills
  • Excellent verbal and written communication skills
  • Ability to develop good working relationships with colleagues and clients
  • Ability to use initiative and a strong work ethic
  • Good computer literacy, using functions such as Microsoft IT
Responsibilities of a Customer Service Advisor:
  • Answering all inbound or outbound calls in a professional and helpful manner
  • Responding to customer email enquiries and internal service requests in an accurate and timely manner
  • Taking ownership of customer queries, feedback and complaints, and escalating queries where necessary
  • Being customer focused at all times and highlighting any improvement opportunities
  • Working as part of a strong team to deliver results to a variety of clients
Package and benefits of a Customer Service Advisor:
  • Salary: £21,000 per annum
  • Hours: 37.5 hours per week, working shifts between Monday to Friday, 8.00am - 6.00pm
  • Location: fantastic office space in Newport
  • Flexible working model: working both from home and in the office
  • 25 days holiday, with the option to buy additional days
  • Onsite parking
  • Life assurance
  • Pension
  • Generous flexible benefits
If you would be interested in this position as a Customer Service Advisor in Newport, please apply below.Red Recruitment (Agency)

Keyskills :
Call CentreContact CentreCustomer Service

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